A quality product still needs regular maintenance, which means regular service for many years if it has to work for a long period of time. The reas...
A quality product still needs regular maintenance, which means regular service for many years if it has to work for a long period of time. The reasons for the service are many, such as:
1. Lack of knowledge of the product on the part of the user
2. Working of the equipment and components
3. Safety considerations
4. Efficiency of the system
5. Performance of the system
To mitigate the above, the following steps are already initiated by Haat to ensure that the incinerators supplied are put to proper use and in good shape:
- Operation and maintenance manual - a detailed operation and maintenance manual is sent to every user. It clearly explains the incinerator system, its various components, their importance and functioning, safety aspects, do’s and don’ts and so on.
- Some of our systems are fully pre-assembled and skid mounted which do not require any separate instructions on installation and also these are ‘fit and fire’ models where the users only need to connect the system to the power source and fill the diesel tank before switching it on. He only needs to load the waste into the chamber and de-ash it at the end of the day. The
- In these days of the corona pandemic, we do provide on-line service in commissioning and trouble-shooting the incinerator system quite successfully within India as well as outside.
- Our service engineers do make scheduled visits for warranty service, post warranty AMC service, non-warranty emergency service and so on. These services are made available through a team of qualified and experienced engineers and technicians who visit anywhere in India and outside to provide service for the equipment supplied.
- Feedback register – We do have a system of collecting feedback from our users and based on such feedback we take corrective action to provide improved products and services.
- Spares – We do keep a good stock of essential spares for servicing the equipment which includes instruments, burners, spares and so on and these are available to our customers at all times.
Our customers can rest assured that by utilizing these services, their incinerator equipment will provide a minimum of 12 to 15 years life and perform to their expectations.
“Haat can be relied on to meet urgent requirements.” – Sanjay Tulshyan, Managing Director, Technical Associates, Nepal.
